Return & Exchange
For Return & Exchange Policy:
It is important to us that you are completely satisfied with your purchase.
If for any reason you do not absolutely love the item you ordered, we gladly offer returns and exchanges service.
Please make sure:
Do not cut the lace
The wig is unaltered, unworn, unwashed, undamaged
Before shipping back, please email us firstly for the shipping address. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. We have all the rights to refuse the package if you send it back without our permission.
We accept exchange and returns of brand new wigs within 7 days after the date of delivery.
Custom made orders can't be exchanged and returned except for our mistakes.
Send an email to email@example.com within 7 days to request return. Emails received after 7 days will not be considered.
Please email us photos of hair for our reference. We will reply to the return instructions when we confirm compliance with our policies.
Any package posted without our consent will not be accepted.
Please don't bother to send the box, you can just use the delivery bag to pack the wig. Customers who do not comply with the return instructions will be responsible for the resulting additional shipping costs and tax.
* Customers will have to pay customs charges for not complying with our return instructions.
* Please do not refuse to sign for your package. If you would like to return the wig, please sign for the package and email firstname.lastname@example.org for return instructions. Otherwise you will have to pay high customs charges for not complying with our instructions.
The product must be in original condition.
Email email@example.com within 7 days after receiving your package to make an application for exchange. Emails received after 7 days will not be taken into consideration.
Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
After we have received the returned package from you we will then ship the exchanged item.
For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
We will pay for the re-shipping fee, customers are responsible for the return fee.
* All refund will be handled on working days (From Monday to Friday), Excluding weekends and holidays.